Ready to get started but still have questions? Here are the most frequently asked questions to our team.
You can’t short-let all year in London (unless you have been granted permission by your local council). However, at Dena Elite Collection, we’re marketing your property in a way that allows us to rent it out for short and medium term periods. Of course, we let you take full advantage of the potential return of your investment. This strategy is completely legal, though it does require specific marketing expertise, which is why not all agencies can apply it. Check our article to find our more about London Airbnb Regulation
Of course, your property remains your property.
A Guest is staying in your property and you need to access it (to collect mail for example)? Then, it is important to let them know before entering the apartment. To do so, you just have to call us or send an email so that we can make arrangements.
No traveler? Well fine. Then, all you have to do is block the dates of your visit on your calendar via your Host Dashboard.
Yes. We provide hotel-quality linens and towels as part of our housekeeping services.Therefore, we ensure the property is prepared for every new stay. We also include replenishment of toiletries and cleaning supplies.
Whether it’s your primary, secondary, buy-to-let investment, or if your property is vacant all year or just a part, Dena Elite Collection can assist with the management of your property. Also, it must of course be fully furnished, and adhere to lettings regulations.
By doing so, we can optimize the rental income of your property with full peace of mind.
If anything in your property has been damaged, our housekeepers will alert us as soon as they notice the problem. We then assess on a case-by-case basis.
Please note that light wear and tear is to be expected and isn’t considered damage. Above all, we strongly advise that you look into short-let insurance for your property.
Yes. We provide hotel-quality linens and towels as part of our housekeeping services. Therefore, we ensure the property is prepared for every new stay. We also include replenishment of toiletries and cleaning supplies.
We vet each and every guest. Indeed, our process is thorough, checking; guest identification, positive reviews, verified profiles, and deposits are compulsory. Besides that, for medium term and long lets, we also carry out credit and employment referencing.
We start from 25%+VAT with a 1 year commitment (20%+VAT without commitment). However, this may vary depending on the availability of your home, its location and the number of bedrooms. Therefore, management fees are agreed with each host individually.
This fee is charged on the nightly rate of each booking, less any platform commission charges (Airbnb, Booking.com etc.).
Tell us about your property and our Account Management team will be in contact to answer any questions you may have.